How To Get A Touch N Go Card With Penang Bridge Discount

By | May 7, 2017

The Touch N Go is a prepaid card that can be used to pay tolls on Malaysian highways and the 2 Penang Bridges. It can also be used to pay parking fees at certain shopping complexes.

For Penangites, they can get a Touch N Go card that provides a 20% discount when using the first Penang Bridge (the older Penang Bridge). With this Touch N Go card, the Penang Bridge toll for a car is RM 5.60, instead of the usual RM 7.00. However, there is no discount for the Jambatan Sultan Abdul Halim Muadzam Shah (Penang Second Bridge) toll.

How do you get this special Touch N Go card with Penang Bridge discount? Well, it can only be obtained from the Penang Bridge Touch N Go Customer Service Centre. It is located near the first Penang Bridge toll. When you are approaching the toll plaza, keep a look-out on your left for an exit with the sign with the Pusat Khidmat Pelanggan wordings. Drive slower, as it is easy to miss the exit. Take the exit to go to this special Touch N Go card sale centre. The Penang Bridge Touch N Go Customer Service Centre is opened daily from 7 AM to 10 PM.

The address on your identity card (I/C) needs to be a Penang address, in order to be entitled to get the Touch N Go card with Penang Bridge discount. Alternatively, if your I/C’s address is not a Penang address, you need to bring along a utility bill with a Penang address. It normally takes a while to get the Touch N Go card here, so, allocate ample time when going there to get the card.

The Touch N Go card with Penang Bridge discount is a huge saving if you use the Penang Bridge regularly. It is certainly worth the hassle to go to that special Penang Bridge Touch N Go Customer Service Centre to get it.

If you use a Touch N Go card, you may also be interested in the following blog post.

46 thoughts on “How To Get A Touch N Go Card With Penang Bridge Discount

  1. Pingback: Redeem PLUSMiles Touch N Go Card Rebate At PLUS Customer Service Centres (Pusat Khidmat Pelanggan PLUS) – Penang Local Stuff

  2. Chee Lin

    Can I help non-penangite to buy the plus touch and go card with capture his/her ic for penangite discount with utilities bill ?

    Reply
    1. Mike Post author

      You need to bring original I/C. Better for the person to go there himself/herself, with Penang-addressed utilities bill.

      Reply
    2. Goh Whei Chen

      Company B is in Penang Island. Can Company B apply the Touch n Go card for their staff to use for Business purpose? If the Touch n Go card under Company B’s name, is the company entitled the 20% discount automatically?
      What are the documents needed?

      Reply
  3. Ezine

    Hi, If working at penang, but stay at bukit mertajam,
    can she take the working ID card and apply ?

    Reply
    1. Mike Post author

      Actually, if you live in Penang state, you are entitled to apply for it. Bukit Mertajam is part of Penang state.

      Reply
  4. Din

    Hi if I work in penang but my address is from a different state. How do I apply?.. meaning the penang address utility bill needs to be under my name?

    Reply
    1. Liew Post author

      Hi Din, the utility bill with Penang address doesn’t need to be under your name. It is just to prove that you live in Penang (i.e. the fact that you have the original copy of the utility bill proves that you live at the place). If you rent a house, the utility bill will most likely have the landlord’s name.

      Reply
  5. dani

    Hi, i’m foreigner who working at Penang.
    can i apply it ? using penang address utillity bill ?

    Thank You

    Reply
    1. Liew Post author

      I believe you can. But, you should bring along your passport and the utility bill with Penang address.

      Reply
  6. Muiz

    Hello. If i have offer latter working at penang. Can i apply. Because i stay at kulim. I want apply before i start working at penang. I already have offer latter.

    Reply
    1. Liew Post author

      I asked the officer (pegawai) there before. He said need to have letter from company certifying that you work there (I assume your company is in Penang island). I believe it is best to use an “Employment Certification Letter” though, if you can get one. Otherwise, you can try with offer letter first, hopefully they can accept it (together with utility bill that proves that you live in Kulim).

      Reply
  7. KM Wong (Mr)

    I have 9 inactive cards of which 7 still have balances in it.
    Most of them are dormant.
    Can I cancel all the cards and get a refund for them?
    If not, can the cards be deleted from your systems to show a clean record under my name?

    Reply
    1. Liew Post author

      I checked the Touch N Go Frequently Asked Questions (FAQ) webpage. In most cases, you will be able to get a refund by going to a Touch N Go service centre counter (for example, the one beside Penang Bridge toll plaza, or beside other toll plazas). The FAQ also states that RM5.30 will be deducted every 6 months if the card remains dormant – so, if the card is dormant for too long, it may/may not have money left in them. I would suggest that you visit one of the Touch N Go service centre counters to get a refund. The Touch N Go FAQ page is at http://www.touchngo.com.my/CMS/Personal/Products/Touch-n-Go-Card/Touch-n-Go-Card-FAQ/

      Reply
  8. Ken

    Can I refund or return my Card bought at Jury at PG bridge office and get a new one ?

    Reply
    1. Liew Post author

      Yes, you should be able to terminate any Touch N Go card at the service centres.

      Reply
  9. Pete

    How many discount card can one person have? Registering the same IC for a few cards?

    Reply
    1. Liew Post author

      Each person can only apply for one Touch N Go card with the Penang Bridge discount.

      Reply
  10. John

    My Touch N Go card with Penang Bridge discount expired in Mar 2018. Can I ask someone to renew for me? Any charges to get replacement card for the expired card? I assume no need utility bill as is only a card renewal for an expired card.

    Reply
    1. Liew Post author

      I think you have to go there yourself. A friend of mine was not successful in renewing her Penang Bridge discount Touch N Go card recently, even though she went to the service centre beside Penang Bridge herself. It was because she has an older I/C, which the I/C reader at the service centre cannot read. I would also recommend that you bring along the latest utility bill, just in case.

      Reply
  11. Mus

    Working in pulau factory and renting in perai.. Can i use only offer letter by company or confirmation letter? Need bringhouse owner utility bill? How much the penang bridge tngo card price?

    Reply
    1. Liew Post author

      Either one: Company letter certifying that you work for them, or utility bill with Penang address can be used for getting the Touch N Go card with special Penang Bridge toll discount. As for the price, I don’t remember what is the initial amount loaded in the card. But, it should be quite small, probably RM50 or lower.

      Reply
  12. Ms Ng

    If company(located at Juru) want apply the touch n go card for the working staff who stay at penang,what documents is need ?how many card per company can apply ?

    Reply
  13. Shanta

    Hi..if i top up my touch n go in my Mykard will i still get the discount for Penang Bridge..tq

    Reply
    1. Liew Post author

      No. As far as I know, the Penang Bridge discount is only available for Touch N Go card obtained from the office beside/near the Penang Bridge toll area (note that Touch N Go card obtained from the Penang Bridge toll counters does not have discount).

      Reply
  14. LEE

    May i to know, my ic no center is 07, but my ic address already change to lunas, i still can buy or not?
    my working place at prai area, or i can use my confirmation letter?

    Reply
    1. Liew Post author

      You should bring a company letter to certify that you work for the company (which is located in Penang).

      Reply
  15. Ramond

    Hi Liew,
    Is the office still operate until 10pm?
    And is there new card available now? heard my friend told is out of stock currently

    Reply
  16. Diyana

    I lost my touch n go card with Penang bridge discount. Can i make a new one?

    Reply
    1. Liew Post author

      You should be able to get a replacement at the Touch N Go office beside the Penang Bridge toll. Be sure to bring along your I/C.

      Reply
    1. Liew Post author

      With this special Touch N Go card, the toll rate for crossing the Penang Bridge is RM 5.60 (for a car). The normal price is RM 7.00.

      Reply
  17. Paul Lopez

    If I own a home in Penang Island with the utility bills under my name but the address on my MyKad bears a Lunas, Kedah address. Will I be able to renew my Penang bridge discounted card? What documents do I need to bring?

    Reply
    1. Liew Post author

      You should be eligible for the Penang bridge discounted card. Bring along the utility bill of your Penang Island home, and your MyKad. Tell them you live in Penang Island 🙂

      Reply
      1. Paul Lopez

        It didn’t work. The requirement now is that you either have your Penang address on your MyKad. Or you have a letter from your employer [Penang based] and your utility bills with a Penang address. Or a Penang registered business if you are self employed.

        Reply
        1. Liew Post author

          Wow, looks like they are getting stricter now. They used to accept utility bills. Thanks for sharing your learning here.

          Reply
  18. Khaw Leong San

    I wanted to check Penang touch & go service centre open 7 days a week , including Saturday & Sunday from 7am to 10pm?

    Reply
    1. Liew Post author

      As far as I know, the service centre beside the Penang Bridge should be opened 7 days a week, 7am to 10pm. However, as we are now still in RMCO, I am not sure if they have changed their operating hours.

      Reply
  19. JENNY CHONG

    dear sir /madam
    my touch n go card expiring and I read from the website that I can purchase a new card for rm 10 at the nearby kiosk .
    1. the balance of the expired card can carry forward ?
    2. is the penang bridge toll still charge at of rm 5.60

    thank you

    Reply
  20. jenny

    dear sir /madam
    my touch n go card expiring and I read from the website that I can purchase a new card for rm 10 at the nearby kiosk . Is the center open for renewing ?
    1. the balance of the expired card can carry forward ?
    2. is the penang bridge toll still charge at of rm 5.60

    thank you

    Reply
  21. Heng

    I heard touch n go card once your old card expired no more discount on new card? Now discount only apply to RFID. Is it true ??

    Reply

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